Along with payment, I received a hand-written thank you note on a recent invoice. This probably took the client only a minute to write, but the result was profound. Somebody is not only gladly paying for a service— most people do not like paying bills— but they are giving thanks for it. When was the last time you included a hand-written thank you note with your payment to the electric company, your attorney, or a roofer? I think this is more meaningful than the boxes full of awards garnered over the years. Unlike the awards, this note sits atop my desk. I am grateful to have clients like this.

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